Givati Firearms will warranty all firearms manufactured against any and all manufacturer’s defects in material and workmanship which affect reasonable operation for the life of the firearm to the purchaser. This warranty is none transferable from the original purchaser to a subsequent buyer. Warranty is established by registering online at http://www.givatifirearms.com or by phone with our Customer Service department at 000-000-0000 Warranty claims may be made by contacting Customer Service, either in writing or by phone for a Return Authorization number prior to delivering the unloaded firearm to Givati Firearms, 6427 Milner Boulevard,(Ste 5) Orlando,Florida,32809 , freight prepaid by the purchaser. Firearms and ammunition must be shipped separately. No COD shipments will be accepted.
G.F. will repair or replace only those parts determined to be defective by the factory. This warranty does not apply to normal wear and tear of any parts or protective finishes. The following are specifically excluded from coverage under this warranty and will cause said warranty to become null and void: Damage or malfunction resulting from accident, negligence, misuse or unauthorized repair or alteration; barrel obstruction; use of ammunition other than NATO and/or SAAMI specification new production ammunition; use of any hand loaded, reloaded, imported or factory re-manufactured ammunition; failure to provide reasonable and necessary maintenance as described in the Operator’s Manual accompanying the firearm; rust or corrosion; use of replacement parts other than parts authorized by GF for use in G.F. firearms; any unauthorized repair or any alteration, including of a cosmetic nature, performed on the firearm by an individual, organization, company or entity other than GF; unreasonable or excessive use of the firearm.
Any finished products that are not assembled at our facilities, or are assembled using imported or used parts. This includes complete rifle kits, upper receivers, lower receivers, barrel assemblies, etc. No implied warranties of any kind are made herein. The Warranty does not apply to any accessory items. G.F. assumes no liability for accidental or consequential damages. Some states do not allow the exclusion or limitation of accidental or consequential damages and therefore this limitation may not apply to you.
What products are provided with the warranty?
Products Purchased at Our Store
We guarantee the highest quality of the products purchased at our store. Our sales managers keep record of all the orders you place. If you are not satisfied with the quality of your purchase, you can turn to our warranty service and they will settle the issue.
Products with Not Damaged Original Packing
All products bought at our store are delivered to you in the original packing. Please save it till the end of warranty period because if you decide to return the item for some reason, it should have the original packing that is not damaged in any way.
Not Damaged Products
If the products are not damaged in some or other way, they are liable to warranty. So, please, try not to drop, submerge them into liquids, tear or disassemble them. Just turn to our warranty service managers for help and they will answer all your questions as to the return and repair policy.
Products that Were Not Repaired By Third Parties
If the products you return to our store have not been repaired by the third parties, they are liable to warranty. Don’t go to the street corner repairing office that is close to your house. Talk to our warranty technicians first, they are here to help you with any problem you may face.
Products that Were Not Used Longer than their Warranty Period
You have the right to return the product within 14 days since its receipt. Contact our service center via telephone, email or online chat. You will get all necessary instructions on how to deal with the issue. We promise to handle your claim quickly and make you happy with your bargain.
Where to apply for warranty service?
Service Center in Your City
If our service center is available in your city, you may turn there for warranty repairing, refund or product replacement. Service manager will inspect the item you wish to repair/return or replace and do everything possible to settle your issue as quickly as possible.
In some cases it is possible to invite a service manager right to your office, home or settle the issue right on site. Parts and labor repair where labor is provided onsite at your place of business or home are covered by us according to the warranty policy.
International Warranty Service (IWS)
We render this kind of service specifically for customers who are travelling internationally and require a critical warranty repair. In such cases our free international warranty line operator will connect you to the service center available at your current location.
In what cases the warranty is not provided?
Damages from wear and tear
Please note that our guarantee does not cover product damages that may have resulted from normal wear and tear of the product you have purchased from our store.
Misuse or abuse
If the product purchased at our store has visual traces of misuse or abuse, this case is also not covered by guarantee services. The store can render repairing services at your expense.
Not branded items
This warranty does not apply to any items not branded by our company even if packaged or sold with our original products. Such kind of products may have the benefit of a manufacturer's warranty.
Expired warranty period
The warranty begins on the date of purchase on the purchase receipt. In case the purchase receipt is not provided, the warranty period is considered to have started 6 months after the date of manufacturing on the product or as derived from the serial number of the product.
Unauthorized repairing services
When the product is being repaired by unauthorized service organizations, engineers or technicians the buyer loses his/her right for free warranty service.
Expired consumables lifetime
Each consumable has its own guaranteed lifetime. When the lifecycle of consumables are expired, the warranty becomes not valid; they should be changed at the buyer’s expense.
The usage of unauthorized spares or consumables
When the product has failed due to the use of unauthorized spare parts or the consumables, the store doesn’t take any responsibility for the incident. Use only authorized spares if you want to keep your warranty valid.
Natural disaster is a force majeure the seller can’t prevent. So, when the product has failed from the natural disaster, the store is not obliged to refund or repair it.
Cleaning the product
If the product failed during cleaning or removing the foreign material from its surface or inside of it, the store won’t render the buyer free warranty services as the failure happened from the buyer’s fault.
Change and Return
If you are not satisfied with your purchase on arrival you have fourteen (14) days starting from the delivery date to return or exchange the article we charge 20% restocking Fee. What should you do? Login to our website. Once logged inside your private area, please access the orders menu. Inside the orders list, please seek the order you want to make the return and click the button "Return items". Select the product you want to return within the order. Select return cause within the pull-down menu. Select the type of return: money refund or change for another size or color. If the return is a size change or color change, please select the model you want to make the change from the pull-down menu that appears on the screen when selecting the option. Click the "Confirm Return" button. You started the return process! Wait for the confirmation email it will explain your following steps.